ADM6260 PROJECT MANAGEMENT I (1.5cr.)
Project management methods based on standards, including the Project Management Body of Knowledge (PMBoK) of the Project Management Institute (PMI); project success and stakeholders; project charter and project plan; managing a project throughout its life cycle (identification, design, planning, realization and close-out). Students will have hands-on experience using MS Project.
ADM6261 PROJECT MANAGEMENT II (1.5cr.)
Focus on projects that have incomplete and/or unstable requirements such as IT projects or software development projects. Topics covered include: portfolio management; risk management; determining requirements and solutions; quality management; communication management; design methods (Quality Function deployment, Value Analysis); iterative and adaptive project management; fast tracking and concurrent methods of project management.
ADM6274 ELECTRONIC BUSINESS STRATEGIES (1.5cr.)
The New Techno-Enterprise. E-Business value. Internet-native business models. E-Business platforms and applications. Enterprise Resource Planning (ERP) as e-Business backbone. Aligning the e-Business design with application integration. Selling chain management. E-Supply chain. E-Procurement. Developing the e-Business Design. Virtual enterprise. Electronic markets. Prerequisite: MBA 5270 (for EMP, MBA and MHA students).
ADM6275 BUSINESS PROCESS TRANSFORMATION (1.5cr.)
Organizational transformation through Business Process Change. Process Architecture and Organizational Alignment. Modeling and measuring Business Processes. The Unified Modeling Language (UML). The Business Process Redesign Methodology. Process improvement with Six Sigma. IT integration for e-Business Processes. Web-enabled Business Processes. Managing Business Processes. Business Process Management Suites (BPMS). Prerequisite: ADM6274.
ADM6276 ENTERPRISE RESOURCE PLANNING SYSTEMS MANAGEMENT (1.5cr.)
Planning, process development and implementation of Enterprise Resource Planning (ERP) systems. Enterprise modeling. Workflow process management. ERP industry and trends. Selection of ERP systems. System Implementation issues. Change management issues. Inter-organizational information systems. Past-implementation issues. Emerging trends and management issues. Cases in the public and private sector.
ADM6279 SOCIO-TECHNICAL CHANGE (1.5cr.)
This course explores the structural, cultural and process based organizational change management challenges facing business strategists during new technology implementation initiatives. Toward this, the course draws upon management frameworks, support tools and best practices for the joint optimization of technology and social subsystems within organizations. Adopting a complex adaptive system viewpoint of the organization, the course will highlight issues of technological and social embeddedness, and illustrate the use of configuration modeling and analysis tools for enterprise engineering and strategy models to facilitate change sustainability and continuity.
ADM6420 ELECTRONIC MARKETING (1.5cr.)
Fundamentals of using the Internet for marketing tasks. Strategic implications of the Internet for Marketing. Marketing models for Electronic Commerce. Customer retention, customization, value-based pricing, branding, advertising in the context of Electronic Commerce. WWW and the pricing, promotion and distribution of goods.
CMN5110 SOCIAL HISTORY OF COMMUNICATION TECHNOLOGIES (3cr.)
Exploration of the social, political,
economic, cultural and ethical ramifications of communication technologies as they have evolved over time. Relationship between innovation in new communication technologies and social and cultural change.
CMN5115 COMMUNICATION ETHICS (3cr.)
Emphasis on the significance of ethical principles and responsibilities of public communicators, as well as sanctions faced when communicators fail to uphold these principles. Critique of self-regulation of the media. Analysis of argumentation. Study of legal precedents with respect to defamation.
CMN5140 COMMUNICATION, GLOBALIZATION AND CHANGE (3cr.)
Impact of information and communication technologies and political, cultural, and global dynamics on organizations. Theoretical and critical reflections on the strategic management of change in organizations, the transformation of organizational cultures, and intervention practices. Case studies of hybrid cultures.
CMN5150 KNOWLEDGE MANAGEMENT (3cr.)
Research directions in organizational learning, collective intelligence and information architecture, situated in the technical context of the general digitization of communication and the socio-cultural context of knowledge societies and human development policies. Interdisciplinary perspectives. Case studies from the work place, education, health, and cultural industries.
CMN5510 HISTOIRE SOCIALE DES TECHNOLOGIES DE COMMUNICATION (3cr.)
Exploration de l’évolution historique des ramifications sociales, politiques, économiques, culturelles et éthiques du développement des technologies de communication. Étude des liens entre les innovations en matière de technologie de communication et les changements sociaux et culturels.
CMN5515 ÉTHIQUE DE LA COMMUNICATION (3cr.)
L’accent sera mis sur la signification des principes éthiques et de la responsabilité des communicateurs publiques ainsi que sur les sanctions auxquelles s’exposent les communicateurs qui ne respectent pas ces principes. Critique de l’autorégulation des médias. Analyse de l’argumentation. Étude de la jurisprudence en matière de diffamation.
CMN5540 COMMUNICATION, MONDIALISATION ET CHANGEMENT (3cr.)
Influence des technologies d’information et de communication, de la dynamique politique, culturelle et globale sur les organisations. Réflexions théoriques et critiques portant sur les stratégies de gestion du changement dans les organisations, sur la transformation des cultures organisationnelles et les interventions pratiques. Études de cas de cultures hybrides.
CMN5550 GESTION DES CONNAISSANCES (3cr.)
Principales orientations de la recherche sur l’apprentissage organisationnel, l’intelligence collective et l’architecture de l’information, situées à la fois dans le contexte technique de la numérisation généralisée de la communication et dans le contexte socioculturel de la société de la connaissance et des politiques de développement humain. Une perspective interdisciplinaire sera privilégiée. Des études de cas en milieu de travail, en éducation, en santé et dans les industries culturelles.
CSI5105 (COMP 5406) NETWORK SECURITY AND CRYPTOGRAPHY (3cr.)
Advanced methodologies selected from symmetric and public key cryptography, network security protocols and infrastructure, identification, secret-sharing, anonymity, intrusion detection, firewalls, defending network attacks and performance in communication networks. Prerequisites: familiarity with basic concepts in networks, network security, and applied cryptography. For example, relevant background courses may include the following (or equivalents): CEG 4185 or COMP 3203 and/or CSI 4138 or CEG 4394 or COMP 4108, and/or CSI 4108 or ELG 5373 or COMP 4109.
CSI5115 (COMP 5503) DATABASE ANALYSIS AND DESIGN (3cr.)
The dimensional and multidimensional data models for data warehousing. Data dependencies and decompostition. Structure and use of data definition and manipulation languages. Database economics, engineering, deployment and evolution. Issues in integrity, security, the Internet and distributed databases. Relationships to decision support systems. Prerequisite: CSI 3317 or equivalent.
CSI5175 MOBILE COMMERCE TECHNOLOGIES (3cr.)
Wireless and mobile electronic commerce architecture and applications. Electronic banking, digital cash. Wireless exchanges, business models. Fixed and mobile wireless networks. Routing techniques. Content presentation. Security issues and solutions. Satellite networks for electronic commerce. Overview of relevant standards, protocols and technologies. Case studies. Prerequisites: CSI 3103, or CSI 5389, or equivalent.
CSI5380 (COMP 5405) SYSTEMS AND ARCHITECTURES FOR ELECTRONIC COMMERCE (A, S) (3cr.)
Content and transactions in e-commerce systems. System architecture with a focus on frameworks, tools and development process. Application frameworks. Information management. Security, standards, and regulatory compliance. Current research issues. Hands-on experience with an integrated set of current e-commerce tools. E-commerce development project.
Prerequisites: CSI 4128 and CSI 3140, or equivalent, or acceptance into one of the master's programs in e-business technologies or the certificate in e-commerce.
CSI5387 (COMP 5706) DATA MINING AND CONCEPT LEARNING (3cr.)
Data mining as finding associations, clustering, and concept learning. Basic issues of associations and selected concept representations. Introduction to data warehousing. Concept learning viewed as a search
problem. Standard concept induction algorithms. The use of neural networks for representing and learning
concepts. Knowledge-intensive concept learning. Introduction to the formal theory of concept learnability.
Instance-based learning. Selected applications of data mining and concept learning. Prerequisite: CSI 4106 or permission of the program director.
CSI5389 (COMP 5401) ELECTRONIC COMMERCE TECHNOLOGIES (3cr.)
Introduction to business models and technologies. Search engines. Cryptography. Web services and agents. Secure electronic transactions. Value added e-commerce technologies. Advanced research questions.
Prerequisites: CSI 4128 and CSI 3140, or equivalent, or acceptance into one of the master's programs in e-business technologies or the certificate in e-commerce.
CSI5780 (COMP 5405) SYSTÈMES ET ARCHITECTURES DES LOGICIELS POUR LE COMMERCE ÉLECTRONIQUE (3cr.)
Contenu et transactions dans les systèmes de commerce électronique. Architecture de système. Une attention particulière sera portée aux logiciels intégrés, aux outils et au processus de développement. Cadres d’applications. Gestion de l’information. Sécurité, normes et conformité aux réglementations. Problèmes de recherche actuels. Expérience pratique intégrée des outils modernes du commerce électronique. Projet de développement en commerce électronique.
Préalables: CSI 4528 et CSI 3540, ou l’équivalent, ou acceptation dans l’un des programmes de maîtrise en technologies des affaires électroniques ou dans le certificat d’études supérieures en commerce électronique.
CSI5787 (COMP 5706) FOUILLE DES DONNÉES ET APPRENTISSAGE DES CONCEPTS (3cr.)
Fouille de données comme acquisition d'associations, groupement, et apprentissage des concepts. Questions de base des associations et les représentations choisies des concepts. Introduction aux entrepôts des données. Apprentissage des concepts comme une recherche d'espace des concepts. Les algorithmes typiques d'induction. Les réseaux des neurones comme représentation et mécanisme d'apprentissage des concepts. Apprentissage des concepts en présence des connaissances. Introduction à la théorie d'apprentissage. Apprentissage fondé sur les cas. Applications choisies de fouille de données et d'apprentissage des concepts. Préalable: CSI 4106 ou permission du responsable de programme.
CSI5789 (COMP 5401) TECHNOLOGIES DU COMMERCE ÉLECTRONIQUE (3cr.)
Introduction aux modèles et technologies d’entreprise. Moteurs de recherche. Cryptographie. Services Web et agents. Transactions électroniques sécurisées. Technologies du commerce électronique à valeur ajoutée. Questions de recherche avancées.
Préalables: CSI 4528 et CSI 3540, ou l’équivalent, ou acceptation dans l’un des programmes de maîtrise en technologies des affaires électroniques ou dans le certificat d’études supérieures en commerce électronique.
CSI5903 STAGE EN COMMERCE ÉLECTRONIQUE/ ELECTRONIC COMMERCE WORK TERM (3cr.)
Expérience en milieu de travail. Noté: S (satisfaisant)/ NS (non satisfaisant) selon les résultats du rapport écrit et l'évaluation de l'employeur. Préalables : recevoir la permission du Comité du programme. / Practical experience. S (satisfactory) / NS (not satisfactory) grade, to be based on the grades obtained for the written report as well as on the evaluations of the employer. Prerequisites: permission of the Program Committee.
CSI5904 PROJET DE RECHERCHE AVANCÉ EN COMMERCE ÉLECTRONIQUE / GRADUATE PROJECT IN ELECTRONIC COMMERCE (3cr.)
Projet sur un sujet précis en commerce électronique mené sous la direction d'un professeur. Ne peut être combiné pour crédits avec CSI 5903. / Project on a specific topic in electronic commerce under the supervision of a professor. Exclusion: CSI 5903.
CMN5110 SOCIAL HISTORY OF COMMUNICATION TECHNOLOGIES (3cr.)
Exploration of the social, political,
economic, cultural and ethical ramifications of communication technologies as they have evolved over time. Relationship between innovation in new communication technologies and social and cultural change.
DCL7301 REGULATION OF INTERNET COMMERCE (3cr.)
Seminar analyzing the legal challenges posed by the Internet to the traditional commercial law framework. Topics include intellectual property issues, on-line contracts, digital signatures, taxation, securities regulation, and the provision of online legal services.
DCL7302 REGULATION OF INTERNET COMMUNICATIONS (3cr.)
Seminar analyzing the legal challenges posed by the Internet to the rights of free speech and privacy. Topics include online obscenity, hate speech, defamation, as well as national and international approaches to data privacy protection.
DCL7303 ELECTRONIC COMMERCE PRACTICE WORKSHOP (3cr.)
Practice-oriented seminar analyzing the legal issues and implications of electronic commerce. Topics include licensing, privacy and acceptable use policies, Web development agreements, and regulatory issues.
DCL7501 RÉGLEMENTATION DU CYBERCOMMERCE (3cr.)
Séminaire consacré à l’étude des défis juridiques que pose l’Internet en matière du droit commercial traditionnel. Les sujets à l’étude sont la propriété intellectuelle, les contrats en ligne, les signatures numériques, les impôts, la règlementation des valeurs mobilières et la prestation de services juridiques en ligne.
DCL7502 RÉGLEMENTATION DES CYBERCOMMUNICATIONS (3cr.)
Séminaire consacré à l’étude des défis juridiques que pose l’Internet en matière de liberté d’expression et du droit à la vie privée. Certains sujets à l’étude sont l’obscénité, le discours haineux, la diffamation, les mécanismes pour la protection des renseignements personnels, à l’échelle nationale et à l’échelle internationale.
DCL7503 PRATIQUE DU COMMERCE ÉLECTRONIQUE (3cr.)
Séminaire pratique pour l’approfondissement de diverses questions et implications juridiques du commerce électronique. Certains sujets à l’étude sont l’attribution de licences, les politiques relatives à la protection des renseignements personnels et à la nétiquette, les ententes pour le développement du Web et les questions de réglementation.
EBC5990 ÉTUDE DIRIGÉE / DIRECTED READING (1.5cr.)
Étude indépendante, sous la direction d’un professeur membre du programme. Le sujet et les exigences doivent être approuvés par le comité du programme. Préalable : MPC d’au moins 7 et permission du comité du programme. / Independent study under the supervision of a faculty member in the program. The topic and requirements must be approved by the program committee. Prerequisite: CGPA of at least 7 and permission of the program committee.
EBC5991 ÉTUDE DIRIGÉE / DIRECTED READING (1.5cr.)
Étude indépendante, sous la direction d’un professeur membre du programme. Le sujet et les exigences doivent être approuvés par le comité du programme. Préalable : MPC d’au moins 7 et permission du comité du programme. / Independent study under the supervision of a faculty member in the program. The topic and requirements must be approved by the program committee. Prerequisite: CGPA of at least 7 and permission of the program committee.
EBC6130 WEB SERVICES (1.5cr.)
Web services business models and strategies. Enterprise Application Integration and Service Oriented Architectures. Web services technology standards. Consumer and enterprise adoption of web service technologies and platforms such as Mashups and Cloud Computing.
Prerequisites: EBC 6250 or equivalent.
EBC6170 INTERNET SECURITY (1.5cr.)
User, data and network security principles. Information systems security standards. Security risk analysis frameworks. Fundamentals of Internet security mechanisms including authentication, access control, data encryption and integrity, and Public Key Infrastructure. Internet security including security in the wireless environment. Payment card industry security standards and compliance.
EBC6180 ELECTRONIC HUMAN RESOURCES MANAGEMENT (1.5cr.)
The human resource functions needed for technology. Recruitment and selection via the internet. Internet and intranet applications for training personnel and enabling self-management. Measurement and management of employee performance using web-based applications. Using the web to maximize knowledge acquisition and sharing among employees. Knowing when and when not to use technology to effectively manage human resources.
EBC6210 ELECTRONIC COMMERCE ARCHITECTURE (1.5cr.)
Three-tier Architecture. Building an e-Commerce Site. Client and Server side Scripting. Interactivity. E-Commerce Data bases. E-CRM. Wireless Internet and m-Business. Intermediaries and Software Agents. XML applications.
EBC6220 DATA MINING AND CUSTOMER RELATIONSHIP MANAGEMENT (1.5cr.)
Enterprise data as an asset. Data warehousing. Data marts. Aggregation and data cubes. Typical data mining tasks and model building. Associations, classification, clustering. Result evaluation: cross-validation, lift, ROI. Web mining from clicks. Data mining in support of CRM. Case studies.
EBC6230 ELECTRONIC SUPPLY CHAIN TECHNOLOGIES AND APPLICATIONS (1.5cr.)
Introduction to Supply Chain Management & the e-Supply Chain phenomenon. Review of the latest concepts for using technology to improve e-Supply Chain performance. Analysis of advances in internet enabled B2B and B2C business models with emphasis on e-collaboration, e-procurement, e-negotiations, e-marketplaces and trading exchanges. Study of e-Supply Chain Technology Architectures supporting the integration of Supply Chain Models. Review of specific problems related to information exchange in Supply Chains including issues pertaining to visibility, compliance, channel conflicts, partner trust. Prerequisites: ADM6274, or EBC6250 for E-Business Stream students.
EBC6240 MOBILE COMMERCE (1.5cr.)
M-Commerce business models and strategies, Wireless technology standards and evolution. Industry analysis and value creation frameworks. Diffusion and adoption of M-Commerce technologies. Demand-side and supply-side enterprise applications of M-Commerce.
EBC6250 DOCUMENT ENGINEERING FOR E-BUSINESS (1.5cr.)
E-business from a Document Engineering Perspective. E-documents as the basis for e-business relationships. Modelling e-business documents and Processes. XML as a vehicle to defining a formal structural and semantic definitions for electronic documents. XML syntax, styles and transformations, Document Type Definitions, and schema languages. XML Vocabularies for E-business. XML standards, specifications, and software architectures for e-business. E-documents within the enterprise. E-document exchanges for multi-company business activities. Prerequisite: EBC 6210 or equivalent.
EBC6260 INTEGRATED NETWORKS FOR THE ENTERPRISE (1.5cr.)
OSI reference model. LAN characteristics. Interconnecting LAN. Interconnecting with TCP/IP. Routing protocols. IPv6. WAN options. Security protocols. VPN. Enterprise-Wide Solutions.
EBC6900 STAGE INTERNATIONAL / INTERNATIONAL WORK TERM (3cr.)
Expérience pratique dans un milieu de travail international. Noté S (satisfaisant) / NS (non satisfaisant) selon les résultats de rapport écrit et l'évaluation de l'employeur. Préalables : être accepté au programme de certificat et recevoir la permission du comité du programme. Exclusions : CSI 5903, CSI 5904. / Practical international experience. Grades S (satisfactory) / NS (not satisfactory), based on the written report as well as on the evaluations of the employer. Prerequisites: Acceptance in the Graduate Certificate and permission of the Program Committee. Exclusions: CSI 5903, CSI 5904.
EBC6997 PROJET DE RECHERCHE / RESEARCH PROJECT (6cr.)
Le sujet de recherche, ainsi que le professeur qui va le diriger, doivent être approuvés par la direction du programme avant l’inscription à la troisième session. Le sujet peut être de nature théorique (par exemple, une évaluation de la documentation ou une étude de la littérature scientifique) ou appliquée (par exemple, des études de cas). Un mémoire, d’une cinquantaine de pages, doit être rédigée et approuvée par le professeur qui le dirige ainsi qu’un autre professeur. / The research topic and the professor who will direct it must be approved by the program director prior to registration in the third session. The topic can be theoretical (for instance, based on a documentation assessment or a review of the scientific literature) or applied (based on case studies). A research paper, about 50 pages long, must be written and approved by the project director and another professor.
EBC7100 RESEARCH METHODS IN ELECTRONIC BUSINESS TECHNOLOGIES (3cr.)
Philosophy of Science. Research problem definition. Research Designs. Experimental Research. Modeling principles: analytical modeling and simulation. Measurement and scaling. Sampling. Hypotheses testing and statistical significance. Multivariate Analysis. Mathematical properties of computational problems: decidability and computability. Qualitative methods. Writing a Research Manuscript. Presentation of research results.
EBC7990 PROPOSITION DE THÈSE / THESIS PROPOSAL
Les étudiants du programme de M.Sc. doivent, avant la fin de leur deuxième session d’inscription à temps plein, soumettre à leur directeur de thèse/comité du programme une proposition de recherche qui définit la question à traiter, en la plaçant dans le contexte de la littérature savante et en indiquant les hypothèses, les objectifs, la méthodologie, les résultats préliminaires et l’approche choisie. Une fois la proposition approuvée, les étudiants s’inscrivent à la cote de thèse (EBC 7999). Si la proposition n’est pas approuvée la première fois, on pourra permettre à l’étudiant de la soumettre et de la présenter une deuxième fois à la session suivante. Si la proposition n’est pas approuvée lors de la deuxième soumission, l’étudiant recevra une note de NS pour la proposition et devra se retirer du programme de M.Sc. Noté S/NS. / Students in the MSc program must submit to their thesis supervisor/program committee, by the end of the second session of full-time registration, a research proposal that defines the problem to be addressed, relating it to the scholarly literature, and outlining the hypotheses, goals, research methodology, initial results and validation approach. Upon successfully defending their proposal, students register in the master’s thesis (EBC 7999). A student whose proposal is not approved on the first attempt may be permitted to submit and present it a second time in the following session. Failure to obtain approval on the second attempt leads to a grade of NS for the proposal and withdrawal from the MSc program. Graded S/NS.
EBC7999 THÈSE DE MAÎTRISE / MASTER'S THESIS (12cr.)
ELG5121 (EACJ 5201) MULTIMEDIA COMMUNICATIONS (3cr.)
Introduction, applications, standards. Networking technologies. Image, video and audio compression. Quality of Service and resource management. Scheduling issues for real-time MM transport. Multimedia synchronization. Multimedia and the Internet. Multimedia conferencing. Multimedia to the home. Satellites and multimedia. Multimedia applications.
ELG5373 (EACJ 5105) DATA ENCRYPTION (3cr.)
Secure communications: encryption and decryption. Entropy, equivocation and unicity distance. Cryptanalysis and computational complexity. Substitution, transposition and product ciphers. Data Encryption Standard (DES): block and stream cipher modes. Modular arithmetics. Public key cryptosystems: RSA, knapsack. Factorization methods. Elliptic curve cryptography. Authentication methods and cryptographic protocols.
ISI5160 ETHICS, VALUES AND INFORMATION DILEMMAS (3cr.)
Major ethical concerns currently confronting our information society. Application of moral and ethical values involved in information and technology-related incidents faced by today’s information professionals and agencies.
ISI5560 ÉTHIQUE, PRINCIPES ET DILEMMES EN MATIÈRE D’INFORMATION (3cr.)
Principales questions éthiques qui préoccupent notre société du savoir. Principes moraux et éthiques qui s’appliquent aux problèmes liés à l’information et à la technologie, que doivent résoudre les organismes et les spécialistes de l’information d’aujourd’hui.
ISI6129 SOCIAL MEDIA AND GAMES IN AN INFORMATION CONTEXT (3cr.)
The popularity of computer games, virtual worlds and social networking is changing the way we learn, communicate and produce information. Students will explore these emerging technologies, analyzing implications and creating applications for innovative information services and programs. ( Prerequisites: ISI5104 and ISI5105)
ISI6529 MÉDIA SOCIAL ET JEUX DANS LE CONTEXTE DE L’INFORMATION (3cr.)
La popularité du jeu électronique, du monde virtuel et des réseaux sociaux sur internet change notre manière d’apprendre, de communiquer et de produire l’information. Explorant ces technologies émergentes, les étudiants en analyseront les implications et produiront des programmes et des services innovateurs d’application d’information. ( Préalables : ISI5504 et ISI5505)
ISI6141 ENTREPRENEURIAL ASPECTS OF INFORMATION MANAGEMENT (3cr.)
Preparing for the challenges involved in starting a business or consulting in the information industry, development of a business plan that could direct a new commercial enterprise or service and encourage investors to provide the required venture capital. ( Prerequisite: ISI5103)
ISI6541 DIMENSION ENTREPRENEURIALE DE LA GESTION DE L’INFORMATION (3cr.)
Afin de surmonter les défis liés au démarrage d’une entreprise ou d’un cabinet-conseil dans l’industrie de l’information, élaboration d’un plan d’affaires susceptible d’encourager les investisseurs à prêter le capital de risque nécessaire pour créer une nouvelle société commerciale. ( Préalable : ISI5503)
MBA6220 MANAGING CUSTOMER RELATIONS (1.5cr.)
Introduction to management of customer relations, special issues in a technology-driven global context. Building long-term relationships from pre-sales to repeat business. Gathering and analyzing information about the customer. Converting information to value-added product and service. Measuring the effect on corporate sales and profits. Demonstration and workshop with a software decision support tool.
MBA6620 GESTION DE LA RELATION CLIENT (1.5cr.)
Introduction à la gestion de la relation client : les enjeux spéciaux d'une économie mondiale axée sur la technologie. Création et développement des relations à long-terme avec les clients. Obtention et analyse d'information relative au client. Amélioration de l'analyse des besoins : fournir davantage de valeur ajoutée au travers de produits ou services améliorés et maximiser les effets positifs de la gestion de la relation client sur les ventes et les profits de l'entreprise. Démonstration d'au moins un logiciel d'aide à la décision.
MHA6271 APPLICATION OF INFORMATION TECHNOLOGY IN HEALTH CARE (1.5cr.)
Discusses contemporary health information technologies (IT) and their role in improving, transforming, and supporting the delivery of health services and the overall process of care: computer-based patient records, computerized order entry and results reporting, clinical services applications (lab, pharmacy, radiology-PACS), clinical decision support systems, nursing information systems, telemedicine and telehealth applications, e-health applications, IT/IS project development and management (including end-users involvement, implementation aspects, alignment with work practices), risks in IT projects, information security and privacy, IT impacts and challenges, issues related to IT assessment and evaluation in health care. Prerequisite: MHA 6370
MHA6370 INTRODUCTION TO HEALTH INFORMATICS (3cr.)
Overview of current developments, issues and challenges in the emerging field of health informatics. Historical development as well as basic foundations of health informatics including theoretical, methodological and ethical/legal underpinnings will be studied. Critical examination of information management principles and methods in Canadian health care organizations both public and private. Emerging applications in health informatics as well as approaches to understanding and evaluating these applications. Identification of the issues which CIO’s face in their attempts to provide the right information to the right people, at the right time.
MHS6380 SYSTEMS ANALYSIS, MODELING, AND DECISION SUPPORT IN HEALTH (3cr.)
Review of Checkland’s soft-systems modeling methodology and of other systems approaches. Study of systems analysis in the broader context of modeling complex systems and of techniques for providing decisional support at macro and micro levels, including support of clinical decisions. Oral and written reports required.
MHS6780 ANALYSE DE SYSTÈMES, MODÉLISATION ET SOUTIEN DÉCISIONNEL EN SANTÉ (3cr.)
Ce cours traitera de la méthodologie de modélisation des systèmes souples de Checkland et d’autres approches systémiques. Il portera notamment sur l’analyse des systèmes dans le contexte élargi de la modélisation de systèmes complexes et sur le soutien décisionnel aux niveaux local et global, appliqué notamment aux décisions cliniques. Pour chacun des grands thèmes du cours (approche systémique, systèmes complexes et soutien décisionnel), les étudiants devront mener des recherches, rédiger des rapports et présenter leurs résultats en classe.